Frequently Asked Questions
Browse through our frequently asked questions to find quick answers to your queries. Have more questions? Don’t hesitate to contact us.
Who is responsible to the repair shop for my repair bill – the insurance company or me?
You are. You may direct your insurance company to pay the repair shop directly, but the payment must be in the hands of the repair facility when you pick up your vehicle. Keep in mind, you are the customer and/or the insured. The repair shop owner looks to you for payment and you look to the insurance company for payment.
When is my deductible due?
Will the paint you use hold up as well as the original paint job?
How will you match my paint color?
Do you inspect the repairs on my vehicle?
Does the repair come with a warranty?
Is the price of the repair less if I don’t use my insurance?
No, your estimate is written to repair your vehicle in accordance with manufacturer recommendations. Your customer service representative can further explain our repair methods.